Search
Search

Refund and Returns Policy

Thank you for shopping at SVGKitty.com. We value your satisfaction and strive to provide high-quality digital SVG files. Please read our policy carefully to understand your rights and obligations regarding refunds and returns.

Digital Products

All products on SVGKitty.com are digital files. Due to the nature of digital products, we cannot accept returns or exchanges. Once you have downloaded a file, the sale is considered final.

Refunds

We offer refunds under the following circumstances:

File Issues

If the file is corrupted or not as described, please contact us within 7 days of purchase. We will investigate the issue and attempt to fix the file within 24 hours. If we are unable to fix the file within this time frame, we will provide a refund.

Duplicate Purchases

If you accidentally purchase the same file more than once, please contact us within 7 days of purchase. We offer an exchange for another file of the same price or a refund for the duplicate purchase.

Customer Satisfaction

While we strive to ensure all our files meet your expectations, we understand that issues can arise. If you are not satisfied with your purchase, please contact us within 7 days, and we will work with you to find a satisfactory solution, either through an exchange or a refund.

Requesting a Refund

To request a refund, please email us at info@svgkitty.com with the following information:

  • Your order number
  • The email address registered during purchasing
  • A description of the issue

We aim to respond to all refund requests within 24 hours. Once your request is received and reviewed, we will notify you of the approval or rejection of your refund.

Alternative Solutions

Instead of a refund, we offer the option to exchange your purchased file for another file of similar price. If you choose to exchange an item, please specify the file you wish to receive in your refund request email.

Proof of Purchase

To process your refund request, we require proof of purchase, which includes the order number and the email address registered during purchasing.

File Delivery

We track and log all file downloads to verify if a customer has downloaded a product. This helps us ensure the authenticity of refund requests.

How to Contact Us

If you have any questions about this Refunds and Return Policy, please contact us:

We are here to help and ensure your experience with SVGKitty.com is satisfactory.

Thank you for your understanding and for choosing SVGKitty.com!